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Privacy & Security Policy

We will never collect sensitive information about you without your explicit consent. 

Any information that we collect about you is stored electronically on our database. It may also be printed and stored in our filing system. 


We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of a competent jurisdiction. 

From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements.

If you do not consent to our production of your details for this purpose only as an exception to our duty of confidentiality, you can let us know by emailing info@elitegroup-uk.com


If you believe that the information we hold about you is inaccurate you may notify us of any amendments or corrections by writing to us at the above address or by updating your details by logging in to this website.

We are confident in our security. However, due to the nature of the internet, we cannot guarantee the protection of your personal information and we cannot be responsible for any outcomes resulting from a breach of security when the website is used.

Security is very important to us. Secure Socket Layer ("SSL") encryption technology is used by us for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of your user information.

As required by the General Data Protection Regulation, we follow strict security proceedings in the storage and disclosure of information which you have given to us to prevent unauthorised access.

We have appointed an agent to collect credit card payments from you on our behalf. All credit card transactions conducted from this website are carried out over a secure link for your security. 

By transmitting your credit card details, you agree to our agent using your details for the purposes of: 

a. authorising your credit card; 
b. debiting your credit card account for such of our goods you buy and/ or services you use;
c. advising us that payment has been made.

We reserve the right to appoint an Internet service provider to host our Website on our behalf which will be situated inside of the European Economic Area.

You should be aware that countries outside the European Union may have a lower standard of protection for personal information than that required by the General Data Protection Regulation If it is necessary to transfer your data to an organisation based outside the European Union we will make every effort to ensure that your personal data is processed in accordance with the General Data Protection Regulation, as implementing the EU Directive on the protection of personal data, and any other Act or Acts replacing or modifying such Act for the time being in force, through the implementation of an agreement ensuring adequate protection of your personal data.

Site tracking 


When visiting our website, we would like to use "cookies" and other tracking technologies which record information and data automatically.

"Cookies" are small text files stored on your "browser" on your computer's hard drive, which collect basic information, but not personally identifying information, that a website can use to recognize repeat site visits. Cookies send information stored on them back to our webserver when you access our website.

Cookies enable us to provide features such as remembering your address, so that you do not have to re-enter it each time you use the website. Cookies do not attach to your system or damage your files.

Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies. You can usually change your browser so that it will not accept cookies. If you do this, you will still be able to browse around the site and use most of the features on the website but the functions that allow you to add items to your trolley, set up a new account or access an existing account will not be available. Alternatively, you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme which your computer uses.

If your computer uses Microsoft Internet Explorer or Netscape Navigator, you will need to follow these instructions at this link http://www.allaboutcookies.org/ (The Elite Group is not responsible for the content of external websites. This link will open a new window.)

 

Go to the heading "Manage Cookies". Click on to the option you prefer, either stopping cookies being installed or notifying you of them. From the list provided, click onto the programme which your computer uses. If this is not shown on the list, click on the "help" heading on the bar at the top of this page, search for information on "cookies" - an explanation of how to delete cookies will appear, then follow those instructions.

If we cannot use such technology it is possible that certain functionality or 'personalised' services of this site might be affected and you might not be able to access certain Webpages. This information does not identify you personally.

We automatically collect and store only the following information about your visit:-

•  the internet domain and IP address from where you access our Website; 
•  the type of browser software and operating system used to access our Website; 
•  the date and time you access our Website; 
•  the pages you enter, visit and exit our Website from; and 
•  if you linked to our Website from another Website, the address of that Website. 

We use this information to help us identify click stream patterns, to compile aggregate data in order to observe behaviour and to improve our Website, to leam about the number of visitors to our Website, the types of technology our visitors use, to target the advertising and to assess the general effectiveness of such advertising.

We only use this information to ensure that our Webpages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience.

Currently our Webpages are optimised for the following:

Firefox

Last two Versions

Chrome

Last two Versions

Safari

Last two Versions

Mobile Safari

Last two Versions

Opera

Last two Versions

IE Mobile

Last two Versions

Internet Explorer

Version 9+

Android Browser

Version 2.3 +


We do not use cookies to collect or store personal information such as your name or email address. In using this website, and by submitting your information, you consent to the collection, storage and use of your personal information by us as set out in this Policy. If you do not agree, please leave this website now.

You may save this Privacy Policy on to your computer for future reference.

Should you wish to obtain a copy of the personal data that we hold on you, please send an email to info@elitegroup-uk.com
As soon as we are satisfied as to your identity, we will send to you, within 40 days, a copy of all the data that we hold concerning you. Any queries or comments about this privacy policy should be forwarded by email to info@elitegroup-uk.com

If you have a complaint concerning any breach of this privacy policy, contact us by email info@elitegroup-uk.comWhen we receive the complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws. We will contact you within 40 days of receiving your complaint to inform you of the results of your complaint. 

If we decide to change our Privacy Policy we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.