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Delivery Information

Last Day for Guaranteed Christmas Delivery - Monday 17th December 2018. 

UK Standard Delivery - 3 to 5 working days

Ideal for home delivery of non-urgent orders to minimize carriage costs. 3 to 5 working days transit times should be allowed from when the order leaves our store. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 15 working days should you need to contact our Customer Service for tracking purposes.

Europe Standard Delivery - Up to 15 working days

Please allow 15 working days before contacting customer services.

Rest of World Standard Delivery - Up to 17 working days

Please allow 17 working days before contacting customer services. 

Delivery Charges

UK < £45 > £45
  Standard Delivery £5.00 £7.00
International
  Europe £8.00 £12.00
  Rest of World  £10.00 £15.00

 

 

Additional Information

Different Stock Availability
If you have selected items with different availability times then we will despatch your order when all items are ready:

Despatching of Orders
Although we try to get all our orders despatched on the day of order, this may not always be possible, for the following reasons:

Pre-Orders
Products on Pre-Order or products that are not in stock at the time of ordering will dispatched in the period specified on the website

Credit Card Checks
Sometimes we may need to make additional checks on your credit card which could delay your order.

 
Items on 'Available Within'
Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days":

Items on Immediate Despatch
Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Service Department who will be happy to assist.

Leave Safe Delivery
At the checkout stage of the order process you will be offered the Leave Safe delivery option. If for any reason you may be out when your delivery arrives then you can leave a special instruction using options from the drop down list such as leave with neighbour or leave securely at the back of the house. Remember deliveries are less safe in this way, they are your responsibility and neither this store nor our carrier can be held liable if the item is stolen.

International Shipping
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

PO Boxes
Please note that we do not ship to PO Box Addresses.

Undelivered Items
We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.

We hope that you enjoy your purchase from us.